Terms and conditions of sale 

1. Introduction 

The present terms and conditions of sale govern the use of the platform, in accordance with the provisions of the Organization for the Harmonization of Business Law in Africa (OHADA). By using TAYAHR, you accept these terms and conditions fully and without reservation. Please read them carefully before using our services. 

2. Booking a trip 

2.1. To reserve a vehicle via TAYAHR, you must create a user account and provide accurate and complete personal information. 

2.2. You are responsible for the accuracy of the information provided at the time of booking. Any fraudulent or abusive use may result in the termination of your account. 

2.3. You must comply with the booking rules specific to each trip, including pick-up time and place, destination, special instructions, etc. 

3. Fares and payment 

3.1. Fares are set and displayed on both the TAYAHR and TAYAHR DRIVER applications. Booking fees and surcharges may apply.

3.2. You agree to pay the booking fees and transport charges agreed at the time of booking. Payments can be made via the available payment methods. 

3.3. All payments are subject to verification and authorization. If payment is declined, we will not be able to process your request, and your account may be terminated. 
4. Responsibilities 
4.1. TAYAHR facilitates connections between users and VTC drivers. We are not responsible for the acts or omissions of drivers, nor for any disputes that may arise between users and drivers.
4.2. You acknowledge that we are not responsible for delays or disruptions due to traffic conditions, accidents, unforeseen events or other factors beyond our control. 
4.3. You are responsible for your actions and behaviour when using the Application. You agree to comply with all applicable laws and not to use the Application for any illegal, fraudulent or harmful purpose. 
5. Data protection 
5.1. We collect, use and process your personal data in accordance with applicable laws and our privacy policy. By using our driver or customer applications, you consent to the collection and use of your personal data in accordance with our privacy policy. 
5.2. We implement appropriate security measures to protect your personal data from unauthorized access or misuse. 
6. Changes to terms and conditions 
We reserve the right to modify these terms and conditions at any time.

Respect each other's space
We all value our privacy and intimacy.It's normal to chat with other people in the car, but please refrain from asking too personal questions or making comments about physical appearance. Physical contact is not tolerated in the car.
cancellation policy
any cancellation of a race request will be penalized by the base rate of the request